Terms Of Service

1. Service Scope

We provide the following services to users in the European Union (EU) and the European Economic Area (EEA):

Product sales and distribution

Customer support (consultation, order tracking, return and exchange assistance)

2. Service Commitment

2.1 Response Time

Customer service consultation: reply within 24 hours after email/form submission (working days).

Urgent issues (such as order errors, logistics abnormalities): priority processing, response within 12 hours.

2.2 Service Language

Supports official EU languages ​​such as English, German, and French (see the bottom of the website for specific optional languages).

3. Refund and Dispute Resolution

For refund process, please refer to the Refund Policy (link to your refund policy).

If you are dissatisfied with the service, you can:

Contact customer service to negotiate a solution;

Complain to the consumer protection agency of your country (such as DGCCRF in France, SÖP in Germany).

4. User Responsibilities

Provide accurate order and contact information (we are not responsible for service delays caused by incorrect information).

Comply with the Terms of Use (abuse of customer service resources or false complaints is prohibited).

5. Policy Updates

We will notify you of major changes through official website announcements or emails. Continuing to use the service is deemed to accept the updated terms.

Contact Information

If you have any questions, please contact us through the following methods:

Email: [email protected]